Incident Response & Casework

What this service offers

This service delivers end-to-end investigation, timeline tracking, and SOC casework so incidents are owned, documented, and communicated clearly.

It sits at the SOC management layer between detection and executive oversight.

• Structured incident lifecycle in the Kevantic portal
• Analyst collaboration and stage tracking
• Attack lineage / process-tree style investigation views where available
• Escalation path between your IT and Kevantic SOC
• Exportable evidence suitable for leadership and audit conversations

Limitations (honest scope)

Clear boundaries help you buy the right module — not oversell.

• Incident Response manages and investigates cases — it is not automatic containment by itself (see Security Automation).
• Customer-visible detail is intentionally sanitized; raw engine dumps stay SOC-side.
• Speed still depends on scope, evidence quality, and customer availability for decisions.
• Does not replace your internal IT change/approval processes for business systems.

Who should go for it

• Every Core customer — included with Log & Event Monitoring.
• Organizations that need a named case process when something looks wrong.
• Boards/auditors who ask “what happened and what did you do?”

Usually not the best fit if…

• Buyers who only want a scanner report with no ongoing SOC case handling.